Returns Policy
If your product is defective / damaged or incorrect/incomplete at the time of delivery, please contact us at support@atcx.pk within seven (7) days of delivery. Your product may be eligible for refund or replacement depending on the product category and condition.
Please note that some products are not eligible for a return if the product is “No longer needed”
For device related issues after usage or the expiration of the return window, we will refer you to the brand warranty center (if applicable). For more information on warranty claims please view our Warranty Policy
Please note that certain items marked as non-returnable on product page are not eligible for return.
Please note that there is no return and replacement based on personal preference. You must have a legitimate reason.
Please note that sales item (items sold at a discounted price) are not eligible for returns
Valid reasons to return an item
- Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)
- Delivered Product is incorrect (presentation different on website) / incomplete (missing parts)
If you want to request a return, please contact us at support@atcx.pk or +92 303 949 ATCX (2829) within seven (7) days of delivery.